At My Store, we understand that sometimes a product may not meet your expectations or may not be suitable for your needs. That's why we have a straightforward and customer-friendly refund policy in place.
1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked.
2. Product Condition: To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as you received it. It should also include all accessories and documentation that came with it.
3. Return Process: To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.
4. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or damaged product. In such cases, we will provide a prepaid shipping label for your convenience.
5. Refund Process: Once we receive the returned product and verify its condition, we will process your refund. Please note that it may take up to 7 business days for the refund to be reflected in your original payment method.
6. Non-Refundable Items: Certain items are not eligible for a refund, including personalized or customized products, digital downloads, and gift cards. Please check the product description or contact our customer support team for more information.
7. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. Customer Satisfaction: Our goal is to ensure your complete satisfaction with every purchase. If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and address any issues you may have.
At My Store, we value our customers and strive to provide a seamless shopping experience. Our refund policy is designed to give you peace of mind and confidence when making a purchase from our store. Shop with us knowing that your satisfaction is our top priority.